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Terms-of-service

Welcome to shop-vp.com. Please read these Terms of Service ("Terms") carefully before using this website. By accessing or using the website, you agree to be bound by these Terms.

1. Scope and Governing Law
These Terms apply to all visitors and users of this website. This Agreement shall be governed by and construed in accordance with the laws of UK.

Company Name: MICROS INNOVATION TECHNOLOGY LTD
Company Address: Stockport Road, Manchester, England. (THIS IS NOT A RETURNING ADDRESS)

2. Orders and Payment
Placing an order constitutes an offer to purchase. Your order is formally accepted and a contract is formed when we send you an order confirmation email. We accept payments via VISA, MASTERCARD, APPLEPAY, GOOGLEPAY, and other designated methods. Displayed prices are exclusive of import duties, taxes, and bank charges, which are your responsibility.

3. International Shipping and Risk
Ownership and risk of loss for the goods transfer to you upon delivery to the international carrier. As the importer of record, you are responsible for complying with all import regulations of the destination country/region and for paying all applicable customs duties, taxes, and fees. Shipping times are estimates and delays may occur due to customs inspections or other factors beyond our control.

4. Returns and Refunds Policy
Due to the nature of cross-border transactions, the following strict policy applies:

  • Period: Return requests must be made within 14 days of receiving the goods.

  • Condition: Items must be unused, unlit, and in their original packaging with all tags/labels intact.

  • Process: You must first contact our customer service to obtain a Return Authorization.

  • Costs: You are responsible for all international shipping, insurance, and customs costs associated with returning the item to our designated address. We will only cover return shipping costs if the product is defective or we shipped the wrong item, subject to prior agreement.

  • Refunds: Upon acceptance of the returned item, we will refund the product price. Original shipping costs and any import duties/taxes you paid are non-refundable.

5. Limitation of Liability
This website and its contents are provided on an "as is" basis. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount you paid for the specific product(s) in question.

6. Contact Us
If you have any questions about these Terms, please contact us at:
Customer Service Email: service@ugopuffs.com

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the updated Terms.